InReach is on a mission to create food and drink programs and environments that delight people and keep them engaged and productive. We know that one size doesn’t fit all, or even most, so we work with our clients to find the right components to give their people the perfect mix of food, drink and spaces they need.
Here are some of the most frequently asked questions about how we create food and drink programs for today and tomorrow.
InReach offers so many types of food and drinks that it’s hard to know where to start. Everything we do starts with food. We make sure there’s a huge variety of choices that bring comfort, offer adventure, are healthy, plant-based, and more. There is literally something for everyone, and we make sure that’s always the case. That being said, here are some of the types of food you’ll find in an InReach market, vending, pantry, etc.
Breakfast: sandwiches, bagels, pastries, overnight oats, yogurt, bowls, and bars
Lunch & Dinner: fresh food, including sandwiches, salads, wraps, bowls, and heat & eat meals, fruit
Snacks: chocolates, salty snacks, candy, bakery, yogurt
Coffee and Hot Beverages: premium and craft coffees, espresso and specialty drinks, plus tea and hot chocolate
Cold Drinks: bottled sodas, water, energy drinks, juice, cold brew, kombucha, milk and other specialty drinks
There are so many choices, and they’re all InReach.
Our top priority is making sure we offer people the products they want. And how do we know what that is? First, we have loads of info from consumer insights and trends reports that tell us what‘s important to people across the country. Second, we have fantastic relationships with our national vendors, and they keep us in the know about what’s popular and what new items are coming to the market. Finally, if you'd like, we can survey your people about what food, drinks and snacks they want. That way we know we’re offering their favorites and including products from local companies.
Always! Healthy choices are built into everything we do, so no one has to sacrifice their wellness habits just because they’re in a hurry. They'll find lots of choices for healthy food, drinks and snacks, all day, every day. We’ll work with you to find the perfect products and balance for your people. Every product we offer is clearly labeled with nutritional information, ingredients, and allergens, so shoppers can make the best decision for themselves.
Odds are pretty good we are. This map shows many of the markets we serve. If you don’t see your area, give us a call – and we’ll expand our reach, or connect you with our nationwide partner network.
The time it takes to get up and running varies, depending on the type of program being put in place, and its complexity. Once we’ve agreed on the scope of your project, we’ll put together a plan and timeline. That being said, we always move really, really fast. We’re great at responding to emergencies and have been known to get some locations operating in just a couple of weeks.
From the minute you start working with InReach, you get personalized service. It begins with listening to you and ensuring what your people want and need is in the programs we put in place. Your account manager will keep you up to date with sales measurements and reporting, so you know how things are going. We’ll keep you informed on our progress on performance, KPIs, wellness, new products, etc., and we’ll make any needed adjustments.
We stay on top of what’s going on at your location, and our telemetry software tracks what’s being used or purchased. We don’t ever want anyone to be without the pick-me-up snack or energizing coffee they need to have a good day, so our drivers come as often as you need them to.
Our service doesn’t stop there. We do regularly scheduled preventive maintenance and quality assurance tests for every vending machine, in addition to the routine cleaning and sanitizing that our driver does at every visit. We constantly monitor our machines, so we’re alerted if one stops working correctly. We’ll have a technician out there to diagnose the problem and fix it – usually within 24 hours.
You’ll see a QR code on every piece of equipment for InReach markets, vending and coffee programs. If there’s a malfunction, payment problem or any other concern, shoppers can scan that code and report the issue. Our customer care center is notified, and takes immediate steps to make a repair, issue a refund, and make sure the problem is solved.
We are experts in using the latest and greatest technology in all areas of our operations. Our shoppers really enjoy the self-checkout systems, the smart vending machines that answer questions and the payment simplicity that comes from using contactless payment, a mobile wallet or payroll deductions. We let them know what’s going on through digital ads, coupons, promotions and loyalty programs.
But that’s just the tip of the iceberg. We’re really proud of the things you DON’T notice, and we can thank technology for that. We’ve got this incredible software that makes sure products are always in stock. For example, when you buy a cold drink, it tells us how many are still available in the cooler. If that number is too low, it tells the distribution team to have a driver bring more. It flags when the warehouse inventory gets low, so we can get more from our vendor. It’s a continuous loop to make sure your favorites are always stocked up.
And there’s a lot more tech helps us do too – we use it for scheduling and to determine the most efficient delivery and pickup routes, so our drivers can serve as many people as possible every day. And your account manager has a lot of tools, from space optimization to real-time reporting, to make sure everything is always running at its best.
InReach acquired Accent Foods in 2022. Together, we’re continuing our tradition of the most innovative micro markets, pantries, vending, coffee and water concepts around. With a team that spans the US, we promise that every person we serve will have an incredible experience. We can take on any challenge and deliver creative solutions to every client through great food, great service and great technology.
Traditional vending machines simply dispense products when you insert money. Smart vending machines are super high-tech and offer a more interactive experience. At InReach, our smart machines use Artificial Intelligence to help you make your selection. You can talk to it and ask it to show you the newest products, healthy options, chocolatey snacks, or just about anything else. The machine will answer your question by highlighting the food and drinks that are what you’re looking for.
These machines also use touchscreens so you can browse for nutritional and product information and view promotional videos. Of course, payment is high-tech, with mobile and contactless payment. Some have a speed feature where you open the machine with a card swipe, and it knows what you’ve selected and charges you automatically. Our smart machines also use UV-C lights that kill bacteria and viruses to keep everything and everyone safe and clean.
InReach offers the ultimate in secure retail, with a variety of programs to meet your needs. Traditional and smart vending machines provide easy access to fresh food, coffee, hot and cold beverages and packaged snacks, at any time of the day, with a mix of items that are favorites, healthy choices, local products, and new to the market. There’s something for everyone.
We also offer the absolute best service, with a dedicated route driver who knows you and your business. We’ve got tools running in the background to ensure everything is always what your people want, that it’s fresh, and it’s in stock.
We offer a number of different vending programs for cold drinks, snacks, fresh food and coffee and other hot beverages. We’ll talk to you and make sure we understand what you and your people are looking for, and what their favorites are. In general, we offer:
Cold Drinks Bottled sodas, water, energy drinks, juice, cold brew, kombucha, milk and other specialty drinks
Packaged Snacks Salty snacks, candy, bakery, yogurt and cheese
Fresh Food Salads, sandwiches, wraps, bowls, heat-&-eat meals, fruit
Coffee and Hot Beverages Premium and craft coffees, espresso and specialty drinks, plus tea and hot chocolate
Essentials Over-the-counter medicines, phone chargers, PPE and other items to help you through your day
No one should have to go without a favorite snack or drink, so we make sure items are in stock. Our drivers check on machines on a regular schedule, with the visit frequency determined by a location’s sales volume. BUT – we have special software that tells us when items are running low, so we can replenish them asap.
At the warehouse level, we are firm followers of “First In, First Out,” to ensure that no product goes past its “best by” date, and that expired products don’t get stocked at your location. When we’re onsite, we check every product to make sure it’s still fresh and pull anything that is old. We keep careful records of that, so that if a particular product isn’t selling before it expires, we’ll work with you to find a replacement that people would prefer instead.
First, we bend over backwards to make sure that doesn’t happen. But if one does malfunction, our monitoring system tells us. We’ll send a technician out there to diagnose the problem and fix it – usually within 24 hours.
A QR code on every InReach vending machine can be scanned to report the issue 24/7. Our customer care center is notified, and takes steps to make a repair, issue a refund, and make sure the problem is solved. We also post a phone number for those who need direct assistance from a member of the customer care team.
We’re in a lot of places, so probably! Find out for sure by checking out this map that shows where we do vending. If you don’t see your area, give us a call – and we’ll see how we can help you, either by expanding our reach, or connecting you with our nationwide partner network.
Coffee is super important to people, and we make sure we get it right. We work with world class partners to bring the best quality coffee and tea to you and your teams. We have a huge portfolio with hundreds of choices:
1. Freshly brewed coffee
2. Craft and premium roasts
3. Espresso, cappuccino, and lattes
4. Cold brew on tap
5. National and local brands or regional roasters
6. Fair Trade Certified coffees
7. Sustainably grown and harvested coffees
8. Tea and other choices for non-coffee drinkers
We can provide the perfect equipment for your space and budget. We have a lot of different types of brewers, single cup options, and bean-to-cup brewers.
The first thing we do is talk with you to understand your people’s coffee needs and preferences – how many people want coffee, the types they love, and how quickly they need to be able to get it. Once we’ve determined the best equipment and coffees, it’s turnkey for you, and your InReach driver keeps everything fully stocked. If you want to keep things new and exciting, we can rotate the coffee selection. Or if you want to be more hands-on, we can create a personalized ordering tool where you can order what you like, when you like, and we’ll deliver and stock it.
We provide the equipment and the coffee. We can also provide cups, sweeteners, creamers, stirrers, utensils, plates and more.
To put it simply, YES! Coffee is SO important to people, which is why InReach makes sure they can get exactly what they want. We will create a program custom-built for you, to suit any taste or budget. We can create any type of experience you want – fresh brew, cold brew, bean-to-cup, pods – for anywhere from a small space to a huge office, warehouse, hospital, or university.
We have so many different coffee programs and choices that we don’t want to just toss a number out before we talk to you. Coffee is so crucial to your people, that we want to understand what you need and what will delight everyone, so we can customize the perfect program for you. Give us a call, and we’ll talk about you, your space, your people, and all things coffee.
In short, a micro market is one-stop shopping in a place people will love. It has everything they need, 24/7. It’s a mix of favorites and the latest trends - fresh food, favorite snacks and drinks, lots of healthy choices - in a space where food, people and technology all converge.
One of the great things about a micro market is that it’s intentionally designed to be scalable, agile and flexible. We’ll custom tailor a market to do what you need, such as replacing a big café, or making it easier for people who don’t have a lot of time to get a quick snack or meal. Together we’ll create the perfect plan for you, your space, your people and your budget.
Where do we start? There are so many benefits, for people and for employers.
First, micro markets are all about saving time – especially because people won’t have to go offsite for meals. It takes a lot less time for them to get what they need, which helps them stay focused and be more productive - especially because they don’t have to plan the next lunch run. It’s especially valuable to people who don’t have long lunches, need a quick break, and those who work nights. Everyone gets great food, snacks, and drinks, 24/7.
They’re perfect for today’s hybrid work patterns. It’s possible that a big café just isn’t right for you, but you still want your people to have access to great food. That’s exactly what micro markets are for – offering a variety of fresh food, snacks, drinks, coffee and more, without taking up a huge amount of space.
Micro markets are intentionally flexible. No matter how big or small the footprint, the InReach team will be able to create a program you’ll love. Everything we offer is scalable to your space, your budget and your preferences.
Micro markets are fantastic places for people to gather. A million great ideas come from casual conversations over a snack or drink. Your team will have a common place where they can connect and collaborate.
Finally, people need to know that their employers value them and care about their well-being. What better way is there than creating a space where they can relax, recharge and reboot – especially if it’s stocked with food and drinks that support their wellness goals or bring them joy.
We’re always in touch with what’s going on, using metrics, real-time data and telemetry to make sure we’re guest-centric. Our technology streamlines back-end management, and guarantees that items are in stock, and shelves and displays are full. We can even know when to bring extra products, or if we need to increase the number of times the driver visits. All sales, transactions, reporting, restocking, inventory and ordering are managed through our connected point-of-sale and back-of-house systems. Our ability to track sales guarantees everything in the market is consistent, fresh and available every day.
With contactless payment, people can make purchases without physically touching a kiosk or keypad, using cash or swiping a card. Instead, a shopper just holds their phone up to the point-of-sale system, which connects to their digital wallet and gets the payment info needed for the transaction. It’s great because it not only speeds up the checkout time, but it also eliminates the transmission of viruses and germs often found on commonly used surfaces.
We’ll work with you to learn your people’s unique preferences and favorites, making sure to also include healthy choices, local flavors, what’s new and trendy and other items for everyone’s dietary and lifestyle needs.
Visually, InReach micro markets are designed by experts to ensure the space is appealing and has the easiest shopping path to maximize people’s time. If you want, we can add a touch of local flair into the design to make sure they feel at home.
We sure do! We have A LOT of different programs to keep your people hydrated, support your wellness initiatives, and cut down on the number of plastic bottles at your location. We’ve got bulk dispensers, coffee/water combination systems, chilled still, sparkling and instant hot water, and smart dispensers and coolers. We even have ice machines and filtration systems.
Everything! Water programs are custom-built for your specific needs, so we’ll help you find what’s right for your preference, budget, and sustainability goals. Our programs include dispensers or bottles, coolers, plus cups, filters, and anything else needed to keep your team hydrated.
We have so many different water programs that are completely customizable for you. Unfortunately, that means we can’t give you a blanket price without knowing more about what you need. Give us a call, and together we’ll figure out a program that is perfect – what kind of equipment is best, water types, timing, etc.
As a national company, we probably are! Find out for sure by checking out this map where we provide water services. If you don’t see your area, give us a call – and we’ll see how we can help you, either by expanding our reach, or connecting you with our nationwide partner network.
InReach offers two different snack boxes that you can send as gifts to celebrate events, welcome someone to the team, or just say thanks.
Classic Favorites Snack Box Guaranteed to make everyone happy, because it’s loaded with the snacks people know and love.
Snack Lover’s Box Packed full of unique items, this box will have people talking about these new and amazing snacks.
You bet! We do all the heavy lifting to get your Snack Boxes to your people and make them happy. Just click here to get things started. We’ll reach out to you, get your list, help you create a custom message, and send the goodies to your team.
Few things make people happier than a surprise delivery of tasty goodies. Keep your people connected, engaged, and rejuvenated with a snackalicious care package sent to their home or office. Our Snack Boxes say so much: thank you, welcome to the team, good job, I’m thinking of you, and so much more. Send them to anyone you want - your team, meeting attendees, project collaborators, etc. They’ll be glad you did.
InReach Snack Boxes are packed to order with the latest and freshest treats. Put together by snack lovers for snack lovers, the boxes are loaded with healthy, local, unique items and seasonal highlights. You can even add your own customized message to tell your people how much you appreciate them.
A Pantry from InReach is specially designed for your space and budget and curated for your people. We make sure there’s something for everyone, and then we mix in the latest snacks and drinks, including ones that are local, healthy, or for holiday and heritage celebrations. It’s how we keep things fresh and exciting.
You’ll find the perfect mix of great cold beverages to help your team stay hydrated and refreshed, plus water programs that can reduce the use of single serving containers. All sorts of snacks – salty, sweet, fruit, bars and more - give people a boost, a treat, or simply a way to take a break during the day. And of course, coffee is crucial to everyone’s day, so we make sure it’s the best and always fresh, all day, every day.
Everything. And we mean everything, from the snacks, drinks and food, to the merchandisers, racks and shelves that hold them, to the utensils and napkins needed to help your people enjoy them. The same goes for coffee and water programs. We’ll provide equipment, cups, condiments, stir sticks and paper goods, and of course, fantastic coffee.
Absolutely. We know how important it is to you that the Pantry looks good. As always, we start with a conversation to understand your vision of the employee experience. We’ve got different design styles to make sure it looks terrific in your space, no matter the size or aesthetic. When it comes to the food and drinks, we will gladly survey your people, so we can know what their favorites are, what type of coffee they like, etc. And if you have wellness initiatives, we will make sure they’re supported by the items in the Pantry.
We’re in offices across the US, so it’s likely we do. Find out for sure by checking out this map where we have Pantries. If you don’t see your area, give us a call – and we’ll see how we can help you, either by expanding our reach, or connecting you with our nationwide partner network.